Why Choose our Mystery Shopping Company?
Our Purpose Coyle Hospitality Group has been dedicated, since its inception, to the hospitality industry serving hotels, restaurants and spas exclusively. All of Coyle’s assets are leveraged in favor...
View ArticleWhy Should You Use Mystery Shopping?
Mystery shopping is a vital part of a CRM (Customer Relationship Management) program for any business where service and hospitality are a primary part of the value proposition. Other major CRM...
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Converting Mystery Shopping Data into Results
The following article focuses on how to convert your mystery shopping data into action. Hoteliers, restaurateurs and spa operators will get the most value from their program by practicing the...
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Developing Actionable Quality Metrics for your Hotel
To get an accurate ‘MRI’ of performance, an hotelier has to develop applicable measurements. An MRI of a shoulder is of little value if you are concerned about the knee. When developing effective...
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The Top 10 Most Haunted Hotels in the World
Have you ever checked into a hotel room and felt like, although you were alone, you weren’t really alone? Considering many of today’s hotels were once something else entirely, they often share a rich...
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Scotland votes ‘no’ to independence in historic referendum; tourism wins
LONDON – 05:14 GMT, 18 Sept. 2014. BBC Breaking News predicts the ‘NO’ vote wins in the Scotland bid for independence from the United Kingdom. Pack away the tartan kilt, pull the trousers back on. The...
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Stirring the Alphabet Soup of Business and Leisure, Meetings and Incentive...
Has anyone been watching “Mad Men” on TV? As mother always said, fashion goes in cycles. From the boardroom to the golf links, there was a mid-20th Century culture of mixing business and pleasure, and...
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If Orange is the New Black, Instagram is the New Facebook
Remember way back in 2011 when Mark Zuckerberg was named the world’s youngest billionaire, back before the IPO when it was rather fun to create and promote a business page on Facebook? Remember when...
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We’re Only Human: Thinking Through Hotel Security
Every 90 seconds, perhaps one hundred pedestrians, a dozen crowded city buses, sightseeing coaches and hundreds of commuters, shoppers and sightseers spill out from the tube exit to cross the...
View ArticleNRA 2015: How Technology is Changing the Restaurant Customer Experience — The...
On May 16th, at the National Restaurant Association Show held in Chicago, Jim Coyle lead a panel of restaurant operators in discussing “How Technology is Changing the Restaurant Customer Experience”...
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It is all about that Player Experience!
Every time a Gaming enterprise and Player interact, the customer learns something that either strengthens or weakens the existing relationship, the desire to return and the recommendation of your...
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